United Group ( Service Desk Coordinator )Company Name: United Group
Gender: Male
Job required: Service Desk Coordinator
Email: recruitment@ug.com.ly
Tel: + 218 21 725 1163
Fax: + 218 21 361 0608
Description:
Company Name:
United Group Job required: Service Desk Coordinator, ÇáÎÏãÇÊ ÇáÚÇãÉ ãäÓÞ
Salary: Negotiable Job type: Permanent Date
posted: 07/02/2010
Closing date: 22/02/2010
Email: recruitment@ug.com.ly
Tel: + 218 21 725 1163
Fax: +218 21 361 0608
Description:
Reporting directly to the Chief Operations Officer (COO), the Internal Service Desk Coordinator, ÇáÎÏãÇÊ ÇáÚÇãÉ ãäÓÞ acts as a central point of internal and external contact for coordinating Travel, Logistics, Maintenance, Manufacturing, Advertisements, Printing and other actives as requested by the COO. In addition, the position holder will work out of the office from time to time, to execute tasks related to the duties of the position.
Responsibilities:
Coordinating Travel Services such as:
• Reserve tickets
• Book hotel rooms.
• Provide transportation.
• Apply for visa and permits.
• Receive passengers at the airport
• Placing visitors in the company guest house.
• Coordinating the availability and maintenance of the guest house.
Placing Advertisement in:
• Billboards,
• SMS
• Radio and TV adverts
• News paper and magazine adverts
• Other media as requested by the COO.
Providing Internal Customer Service:
• Business cards
• Reserving conference halls in hotels. Providing building maintenance services Other tasks or responsibilities as requested by the COO Accountabilities:
- Full accountability for the target achievements.
- Routs requested and approved tasks within the operations organization.
- Interface with the Operations Project Manager to implement and execute projects, work plans, budgets, and reports.
- Oversee day-to-day work and projects to insure the quality of work meets the company’s business objective and provides value.
- Recommend and execute initiatives to ensure the overall success of the Service Desk.
- Develop and cultivate relationships with other Groups in Operations Divisions, other divisions and important business partners.
- Identify & define the Service Desk needs in cooperation with COO.
- Participate in regular interdepartmental meetings.
- Manage administration of his duties.
- Be responsible for other duties as assigned.
Requirements for the role: Strong management, leadership and communication skills Strong business sense and the ability to manage numerous projects simultaneously Team-oriented Target oriented and efficient Knowledge of professional computer software tools including (Outlook, Word, Excel and PowerPoint). Proficient in main business languages, (i.e. Arabic and English) Key qualities: - Able to communicate at all levels.
- Strong Multi-tasking capabilities.
- Strong team working skills.
- Assertive, Creative and Resourceful.
- Work under pressure.
- Confident & humble personality.
- Strong organisational skills, and
- Can use own initiative to solve problems.
Education and work Experience:
BA/BSc degree or above in Business or a specialist area.
Not essential if have a minimum of five years experience in the related field for a major corporation or consulting firm. Good understanding of service desk work practice. Interested candidates are kindly requested to submit their CV’s with a covering letter to the following e-mail: recruitment@ug.com.ly any applications made after Monday the 22nd of February 2010 will not be considered. For more information about the company please visit: www.ug.com.ly
